FAQ
Exactly What are Golfdotz?
Will they affect the flight or roll of the ball?
How do I apply them? Pressure!
How durable are they?
Cold weather. IMPORTANT! Brrrr..
Do they work on every ball?
SHIPPING
All orders process within 1 to 3 business days in most cases.
We ship all domestic product via USPS. All international shipments are sent via DHL. Monday to Friday All orders including PRIORITY require 1 to 3 business days to process before shipment. (We try to be as fast as same day or 1 day on a Priority order but this is not guaranteed) Priority Mail shipments are based on USPS guidelines and are not an overnight service. Please note USPS Priority takes from 2 to 4 days on average after processing. There are no overnight shipments, or next day delivery.
USPS NON DELIVERY MESSAGE? What the.. !
USPS Non delivery yet says delivered? Sometimes this will occur and the package will arrive a day or two later. Please give it a day or two and reach out to your local post office if it has not arrived.
No Saturday Shipments.
*There are no Priority orders processed on Friday after 10:00am or during the weekend or holidays. Priority orders placed after 10:00am Friday will go out Monday through Wednesday at the latest.
We are not able to guarantee any shipping delivery time because the Post Office does not do this themselves.
TRACKING:
A USPS tracking# is sent with order confirmation via email or SMS. Please contact your local USPS with any tracking issues as we can not see any more information on our side. Please note that Package acceptance pending notification status is when USPS has the package from us. There is always a time shown. We do not hold orders and have a daily pick up.
We thank you for your understanding on postage.
USA - Flat Rate USPS $3.99
WORLDWIDE SHIPPING VIA DHL!
We are happy to announce a new program that reduces costs of overseas shipments. DHL Service will take care of secure easy shipment of your golfdotz WORLDWIDE ! Shipping processing times and delivery times vary by region.
RETURN POLICY
Return to - Transfer Studio/Golfdotz
P.O. Box 40 Mc Cormick SC 29835
We strive to provide you with a hassle-free shopping experience and stand behind the quality of our products. If for any reason you are not satisfied with your purchase, we are here to help. Please review our return policy carefully:
Eligibility for Returns:
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Item Condition: We accept returns for items that are in as-new condition, unopened, and in their original packaging. The returned items must be in a resalable condition to be eligible for a refund or exchange. We thank you for your understanding on this.
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Timeframe: You have 30 days from the date of delivery to initiate a return.
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Excluded Items: Some items, such as personalized or custom-made products, and final sale items, are not eligible for return unless they are damaged or defective upon arrival.
Return Process:
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Contact Us: To initiate a return, please contact our customer support team at Help@golfdotz.com or through your [Order History Page] on our website. Provide your order number and a detailed reason for the return.
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Return Authorization: Please let us know if you are planning to return an item.
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Packaging: IMPORTANT! Ensure the item is securely packaged in its original protective bubble mailer to prevent damage during transit. Carefully stack products as they arrived face to face to save space and protect the blisters. if multiple items are being returned this is very important to protect the packs and get full refund.
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Restocking Fee: We don't charge one unless it is over 48 packs. Then it is a flat $12 fee.
Refund Method:
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Original Payment: Refunds will be processed back to the original payment method used for the purchase.
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Processing Time: Please allow 10 business days for us to inspect the returned item and process your refund or exchange after it has been received.
Additional Important Points:
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Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
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Tracking: We recommend using a trackable shipping service for your return to ensure it reaches us safely.
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International Returns: Customers outside the United States are responsible for return shipping costs and any applicable customs fees.
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Customer Responsibility: Customers are responsible for ensuring that the returned items are packaged securely to prevent damage during transit.
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Incomplete Returns: If an item is returned without all its original components or packaging, we may deduct a partial refund based on the missing items' value.
By shopping with us, you agree to adhere to this return policy. We appreciate your trust in Golfdotz and if you have any questions or concerns, please don't hesitate to contact our customer support team. 847-829-4270. Your satisfaction is our priority.